Fine & Country News Page

Who? What? Where?

Objective

Live chat is one of the best channels to help improve business performance. Managed 24/7 live chat from Yomdel will increase qualified lead generation on the Fine & Country website and offer exceptional customer service and human interaction to support online visitors as they browse.

Yomdel will provide a fully staffed solution with live chat operators working to Yomdel's high standards of engagement and in line with Fine & Country needs and recommendations. Leads and other enquiries will be generated from web visitors in real time by following a live chat engagement reflecting Yomdel recommendations and with Fine & Country agreement.

 

Who are the key Yomdel staff working on the Fine & Country account?

Andy Soloman —  the founder and CEO of Yomdel. He is always interested to hear feedback on how the service is performing, so please don’t hesitate to get in touch should you wish to speak. Contact Andy on andy.soloman@yomdel.com; 01403 616001 or 07928 542917.

Simon Townsend — Operations Director. He should be your first point of contact for daily operational questions or queries. Simon can be contacted on simon.townsend@yomdel.com, 01403 616005, or mobile 07834 369675.

Rebecca Howard — Senior Operations Supervisor who is contactable on rebecca.howard@yomdel.com , 01403 616000 or 07507 749684.


 

What is the Service?

Yomdel is working with numerous estate and letting agents across the UK. With Fine & Country the trained live chat operators will be used to provide 24/7 real-time customer service online, and to generate leads from people as they browse across the website.

Yomdel will be trying to target sellers and, where appropriate, landlords, as these are the highest value type of enquiries that can be captured for you. However, other people are likely to use chat for other reasons as well. As such, part of the Yomdel pledge is to ensure everyone on the Fine & Country website that uses live chat will be given a professional and friendly service. Typically visitors wanting to chat will receive a response within 15-30 seconds, and customer satisfaction scores (based on results achieved by other Yomdel clients) are expected to be above 90%.

 

Where will Yomdel be deployed?

Yomdel will be using a very targeted deployment of live chat, which will be available on carefully selected pages. In general these include the pages for each office as well as pages in the shared part of the website for sellers.

 

 

Categories: General


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