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A new way of generating feedback from your customers!

 

Feedback from your clients can be extremely helpful in improving your service and, when positive, attracting more customers and increasing valuation requests. Positive Google reviews also play an important role in where your office ranks on Google. The more positive Google reviews your office has, the higher up the Google page it will appear.

With this in mind, we have designed a review system using the star rating below.





 

When you send an email to a customer asking for service feedback you are able to include these stars within your email. By clicking on 3, 4 or 5 star, the customer will be redirected to the ‘Google reviews’ page of their office’s Google page. If the customer were to click on 1 or 2 stars, an email will be triggered back to your office email address. As a result, you are able to see how you can improve your service as well as potentially generating positive Google reviews.

We advise you to create a draft email which you can use each time you want to ask feedback from a customer as inserting the stars and the links can be time consuming.

Step 1

Click on each of the stars above to download the images.

Step 2

Create your email and insert each image in the body of your email.

Step 3

Link the Poor and Below average images to your email address.

Link the Average, Above average and Excellent to your Google Places page;
  - Type the name of your office on Google. Your Google Plus page should appear to the right hand side of the page with
     a 'review' button underneath 
  - Click on 'review' and copy the page URL
 
- Go to your email, click on your image and then click on the hyperlink button
  - Past the URL in the hyperlink box and click on insert

 

 
Categories: General


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