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We are excited to reveal that our first guest speaker is Alan O’Neill aka Mr Selfridges 

Fitting to the theme ‘Be extraordinary’, we are delighted to announce that our first guest speaker is Alan O’Neill, the man who turned Selfridges from the ‘Sleeping Giant’ to the world’s best department store.
Alan O’Neill has worked across a variety of industries, developing and improving the strategy of many businesses in Europe, Russia and the Middle East. He has identified how to create a high-performance culture through focusing on the customers’ needs and keeping up with constant change. 
Having worked with brands and businesses including AIB Bank, Bulmers, Chevron, Intel, Nissan, Symantec and Vodafone, O’Neill’s experience in the luxury industry and customer service means that he knows how to drive differentiation and be extraordinary in the premium market.

If you haven't already you can book your place here.


Westminster Bridge County Hall
Belvedere Road



&125 for one delegate, &200 for two for the full event (Conference and Gala Dinner)


Book your place visit or email by Friday 12th January 2018 including name of attendees and any dietary requirements for the dinner.



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